DELIVERY FAILURE DUE TO CUSTOMER'S ABSENCE

If delivery fails due to the customer's absence (i.e: nobody was around to collect the item(s) when delivery has arrived), customers will have to pay Shall We Sg a fee before they can arrange for another delivery date. 

Please note that cancellation of orders after delivery failure due to customer's absence will not be permitted.  
Order of perishable goods such as food cannot be returned. Cancellations and refunds are not permitted.

For more information on our Return Policy.


Return Policy 


All Orders of perishable goods such as food cannot be returned. 

Cancellations and refunds are not permitted.

However, your request will be reviewed on a case-to-case basis. You must inform the Shall We SG team within twenty-four (24) hours after delivery only if the Item(s) is/are incorrect or damaged in the following manner:

(a) The item is not the item that you ordered, or there are missing Item(s).

(b) The item is found already damaged at time of delivery.



All Orders must meet the following conditions in order to be eligible for return:

(a) Item(s) must be in new condition and returned in the original packaging along with all accessories including manuals, boxes, cards, pouches) and free gifts received with it. All packaging must be unopened, unused, unmarked and not defaced in any manner. Item(s) must not have been used.

(b) If the Order is eligible for return as described above, the Customer will be eligible for an exchange. However, if there is no stock available to exchange the Item, only then will Shall We SG refund the payment amount for the Item to you via bank transfer to the bank account details as provided by you.

(c) Upon receipt of the Item(s), we will examine it and we will advise you on the status of the replacement or refund (if any) via email or phone call as soon as practicable.

(d) Shall We SG may at its discretion refuse to process a replacement/exchange order. However, Shall We SG may offer a refund as a substitute remedy.